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AD Sync Error

Chris Miller1 over 7 years ago

We are receiving the following error when synching with AD. We are on version 8.00.2.16

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0 Haridoss Sreenivasan over 7 years ago

Hi Chris,

Please help me with the following information:

1. Does the account you are using to sync with AD has read permissions for LDAP?

2. Do you have 2 domains in your network?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Chris Miller1 over 7 years ago in reply to Haridoss Sreenivasan

only 1 domain and all was working fine until recently- we also upgraded to ver 8.00.2.16 a couple weeks ago as well.
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0 Haridoss Sreenivasan over 7 years ago in reply to Chris Miller1

Hi Chris,

Please try resetting the Ad sync login and password. In case that doesn't work, try with a domain admin account.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Chris Miller1 over 7 years ago in reply to Haridoss Sreenivasan

tried both of those and still received the same message - under credentials it says the connection to the requested directory was successful
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0 Chris Miller1 over 7 years ago in reply to Chris Miller1

we are conducting some tests now- I believe this may have to do with us upgrading the server to 8 and some of the installs were using ver 6. so we are testing with some units that are not currently encrypted and installing the latest version of the client
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