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SafeGuard Enterprise 8 - Removable Media Encryption Not Working

Hello,

 

I've configured our Removable Media Encryption policy and it doesn't appear to be working. When a USB drive is plugged in, there are no prompts to encrypt and it is fully readable. I couldn't find what other settings need to be configured to get it working. The client does have the data exchange component installed and is licensed for it.

Thanks,

 



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  • Hi Lloyd,

    Data Exchange is used for file based encryption not volume based.  Try changing the encryption mode to "file based".

    If that does not work, run an RSOP against the machine and user to confirm the policy is being applied correctly.

    Bill.

  • Hi Bill,

    I believe the issue was that I didn't have the correct GPOs set to make this happen (I did want volume encryption, not file based). I'm now getting a BitLocker popup prompting me to encrypt the removable drive when I connect it, but after encrypting the removable drive doesn't show up in SafeGuard Management center. Is there a guide on exactly which GPO settings and SafeGuard settings need to be in place to manage BitLocker removable disks via SafeGuard Management Center? 

     

    I presume that I should get a SafeGuard popup on the client machine asking to encrypt, not a BitLocker one.

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  • Hi Bill,

    I believe the issue was that I didn't have the correct GPOs set to make this happen (I did want volume encryption, not file based). I'm now getting a BitLocker popup prompting me to encrypt the removable drive when I connect it, but after encrypting the removable drive doesn't show up in SafeGuard Management center. Is there a guide on exactly which GPO settings and SafeGuard settings need to be in place to manage BitLocker removable disks via SafeGuard Management Center? 

     

    I presume that I should get a SafeGuard popup on the client machine asking to encrypt, not a BitLocker one.

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