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Error CheckConnection </WebService><DBAuth>failed</DBAuth><

supks over 15 years ago

When I do a connections check from the sgnsrv home page a get this error

<Dataroot><WebService>OK</WebService><DBAuth>failed</DBAuth><Error>A database exception occurred.</Error></string>

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0 Roberto over 15 years ago

Hi This error looks like that the server isn't connecting to the database. Have you installed the registration and configuration package of the server that will be the Safeguard Server? You have to access the admin console and create a .msi that have the information of the database server and credentials and than install it in the server. You can check this procedure in the "SafeGuard® Enterprise Installation manual" at section "6.4 Registering and configuring SafeGuard Enterprise Server". Also remember that the SafeGuard Enterprise Server needs to create the connection to via port 1433/TCP, port 1434/TCP, port 1148/TCP and port 389/TCP (Check the "7.1 Prerequisites" item of the same file for more details). Best regards, Roberto Bruno.
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0 DSchwartzberg over 15 years ago

There can be a few reasons for this error to come up so I have a suggestion. Knowledge Base article 107855 contains a PDF document which goes over installation Best Practices which you will find helpful.
Section 3 Troubleshooting is really good for going over any issues that pop up during the installation. There is a section just for the IIS portion of the installation. This section is the pasting of the different KB articles of configuration issues and resolutions in one place.
If you run into issues beyond the Installation Best Practices guide, I suggest opening a case with Sophos Global Support. Please let us know if you have any additional questions.
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