I would like my account deleted, as well as my Sophos ID. There doesn't appear to be a way to change my email on either, though I would prefer that.
I would like my account deleted, as well as my Sophos ID. There doesn't appear to be a way to change my email on either, though I would prefer that.
Hi Bryon,
Thank you for reaching out to Sophos Community.
To delete the Sophos ID permanently, This would fall under Customer Care; kindly reach out to Sophos CC.
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
I attempted to register there to open a case, and it was rejected. I'm not a business customer, I just use the software firewall product at home.
Hi Bryon,
Thank you for the Information. We can delete your Community ID; however, if you log in again to your Sophos ID, this will be re-enabled. Therefore, I would recommend calling the customer service hotline. Will deleting your Community ID be sufficient?
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Hi Bryon,
Thank you for the Information. We can delete your Community ID; however, if you log in again to your Sophos ID, this will be re-enabled. Therefore, I would recommend calling the customer service hotline. Will deleting your Community ID be sufficient?
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Hi Erick,
If I cannot register, will they still accept a phone call from me to delete my Sophos ID?
Hi Bryon,
Yes, they’ll accept the call.
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Hi Erick,
Go ahead and delete my community account.
I spoke with several individuals at both partner/customer care, and with technical support. Both of which told me it was impossible to delete my account and seemed to have difficulty understanding what a Sophos ID is. There is no possible way to delete a Sophos ID, they can only investigate accounts that are support accounts.
I suspect this would be a violation of GPDR were I in the EU or similar legislation in other areas of the world, in that Sophos cannot honor a right to deletion or right to be forgotten. That said, I'm not a lawyer.
Hello Bryon,
That isn’t correct; a Sophos ID can be deleted.
Please confirm via DM the email address associated to your Sophos ID.
Regards,