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Sophos SafeGuard Master Security Officer certificate expired

Hi everyone,

I hope someone here is still familiar with Sophos SafeGuard on-premise version. I wanted to login to the Management Center today but it said that the appropriate certificate could not be found and if I wanted to import one. While I was about to import the existing certificate I've always been using I realized that it had expired just today. Can anyone please help me to login and/or re-create the according certificate? Unfortunately it seems that Sophos has removed most of the relevant community threads on this. Thanks in advance.

Regards
Daniel

The exact message I receive can be found in this thread: community.sophos.com/.../safeguard-management-center-logging-on-to-the-safeguard-management-center-ask-key-and-token-pin

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Top Replies

Gladys 5 months ago in reply to astiadmin +1 verified

Hi astiadmin , Can you please try renewing the certificate from within the SafeGuard Certificate Manager? 1. Navigate to Start > All Programs > Sophos > SafeGuard > SafeGuard Certificate Manager .…

0 Gladys 5 months ago

Hi astiadmin ,

Thank you for reaching out to the Sophos Community Forum.

The Sophos SafeGuard Encryption has reached its End of Life on 20 July 2023.
We recommend migrating to Sophos Central Device Encryption. For more details, please see the Migration Center.

You may also refer to the following link: Sophos SafeGuard Enterprise: Retirement / End of Life implications

If you need more guidance in decommissioning or migrating SafeGuard Enterprise, I suggest reaching out first to your Account Manager so they can help you contact our Professional Services. Kindly send me a private message if you need your Account Manager's contact information.

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 astiadmin 5 months ago in reply to Gladys

Thanks Gladys , but that does not help me in my current situation. We know the product is EOL. Nevertheless we need to use our installation for the time being and I need to be able to login again. Regards, Daniel
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+1 Gladys 5 months ago in reply to astiadmin

Hi astiadmin ,

Can you please try renewing the certificate from within the SafeGuard Certificate Manager?

1. Navigate to Start > All Programs > Sophos > SafeGuard > SafeGuard Certificate Manager.
2. Select the concerned Master Security Officer.
3. Select Renew Certificate.
4. Enter the Certificate password

Let me know how it goes.

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 astiadmin 5 months ago in reply to Gladys

Thanks Gladys , that helped much more. Really appreciated.
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