Hello Everyone,
Sophos will undergo scheduled license-related maintenance on Saturday, February 17th, at 14:00 UTC for approximately 6 hours. During this maintenance, the following license-related tasks will be unavailable:
- Partner Trial provisioning
- Web Trial provisioning
- Enterprise Dashboard Trial provisioning
- Term License Activations
- In Product Trial provisioning
- Marketplace Public APIs
- MSP Change licenses
- Rapid Response license provisioning
- Firewall License Activations
- Firewall MSP License changes
- Firewall Claiming
- Firewall Trial provisioning
- Firewall Trials License Activations - restricted through Partner, Enterprise, and Central Dashboard
When interacting with any of the above services, you will see the following message: "Our licensing systems are under maintenance. Please retry your request in a few hours."
Maintenance Window:
- 06:00 - 12:00 PT
- 09:00 - 15:00 ET
- 14:00 - 20:00 UTC
- 23:30 (Feb 17) - 05:30 (Feb 18) IST
You can reach Support through all the available methods:
- Please follow our @SophosSupport Twitter account for the latest updates.
- Subscribe to the Sophos Status Page for all future updates.
- Chat with us on the Sophos Support Portal.
- Please call the Sophos Support Hotline if you require immediate help.
