web exceptions not working

Question

Hello 
 i have 3 XG sophos and the web exceptions is not working on any of them 
 per example : ^([A-Za-z0-9.-]*\.)?login.superservice\.com/? wont open the page 
 if i go to https:// login.superservice.com on a non firewall pc it works but not on xg 
 
 same for web.powertrackafrica.com , i have to open everything for it to work 
 
 what should i do , i need specific websites only to work for everyone

chanklish · Answer

according to support : The web exceptions would only for for web filter module. As firewall would have a higher priority over web filter the traffic will no go to the web component. In this setup you have two options. 1) create a FQDN for selected sites or 2) set the firewall rule 1 as allow and use web filter Deny All. Then the policy of web exceptions would work. Also set application filter while using option 2 to block applications so they would not use a tool to bypass the firewall. In your setup I would advise option 1 as list of allowed websites is limited. 
 
 So if u want to allow some websites for all or several folks only you have to create a firewall rule with destination the fqdn of the sites you want 
 
 had to check with google network debugger to allow all the fqdn needed and it works - but i still believe the exception should be prior to firewall