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WIFI down every 2 minutes

Michael Henkes over 4 years ago

Hi, the wifi issue we have since 9.703 is not solved since i installed 9.704+9.705 on around 160 UTMs this week.

Every 2 minutes all APs lose the connection and stop broadcasting, restart, etc

The UTM wireless logs shows: wifi_pdog.sh: One of the WiFi interface found down

No spaces in the SSIDs...

The issue seems to appear only on the "old" AP series, not the APX...

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Top Replies

JohannesFelko over 4 years ago +2

I had the same issue. We have two Wi-Fis one is Company-Internal and the other is Company-Gäste. After removing the "-" and the "ä" so far everything seems stable.

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0 Michael Henkes over 4 years ago

Not all of our installations are having this issue. The UTM firmware is 9.705 but only some have this issue... all of them use AP55, AP55C or AP100X

Killing the wifi_pdog.sh via ssh+awetool temporarily solves the issue
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0 emmosophos over 4 years ago in reply to Michael Henkes

Hello Michael,

Thank you for contacting the Sophos Community!

It seems you might be affected by NAF-18, but this should have been fixed on MR4.

If you have a Case ID please share it with me so I can follow up if not please open a case with Support and send me the Case ID.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Michael Henkes over 4 years ago in reply to emmosophos

03180493
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0 emmosophos over 4 years ago in reply to Michael Henkes

Hello Michael,

Thank you for the Case ID, sorry I forgot to update you yesterday, but I see the Engineer has already escalated the case, I also found that another case with very similar symptoms is being investigated under NUTM-12287.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 emmosophos over 4 years ago in reply to Michael Henkes

Hello Michael,

Thank you for the Case ID, sorry I forgot to update you yesterday, but I see the Engineer has already escalated the case, I also found that another case with very similar symptoms is being investigated under NUTM-12287.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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