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Proxy hang with Avira Error 9.403

Hi,

there is one HA cluster, where we have a problem with the webproxy. This problem exists since v9.355. It is hanging approx. every 7 days with the errormessage "avira engine not available". Then we have to restart the proxy and it runs again for about 7 days.

We already opened a support ticket, but since several month sophos couldn´t help us with this problem and there is no date for a fix. Maybe someone has an idea, where the problem might be... For the customer it is not a solution to disable the avira scanengine....

This is the errormessage:

proxy-1 httpproxy[18990]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="avira_reload" file="avirascanner.c" line="259" message="failed to load Avira engine: aviraglue_init() failed to initialize SAVAPI: Memory allocation error"

Best Regards

Sebastian

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0 sachingurung over 8 years ago

Hi Sebastian,

The issue is related to memory allocation in UTM and we have this issue reported in NUTML-9899. Please verify what support has to say on this.

Can you DM me ticket# in the support team so that I can follow up.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 sachingurung over 8 years ago

Hi Sebastian,

The issue is related to memory allocation in UTM and we have this issue reported in NUTML-9899. Please verify what support has to say on this.

Can you DM me ticket# in the support team so that I can follow up.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
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0 seroal over 8 years ago in reply to sachingurung

Hi,

the last thing from the support was this statement:

"leider ist noch kein Erscheinungsdatum für den angesprochenen Fix für die von Ihnen aufgezeigte Problematik bekannt."

--> We are sorry, but at this moment, we don´t know, when a fix for this problem will be available.

Do you know, when this bug NUTML-9899 will be fixed, in which release? Since 31.03.16 we are waiting for a solution...
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0 seroal over 8 years ago in reply to sachingurung

Firmware is 9.403.
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0 BAlfson over 8 years ago in reply to seroal

Sebastian, have you tried a cron job like the following?

45 23 * * * root /var/mdw/scripts/httpproxy restart

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 seroal over 8 years ago in reply to BAlfson

Hi Bob,

yes, we already created a cronjob as a workaround. But in the long term, that can´t be the solution...

Thanks for your help,

Regards

Sebastian
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0 seroal over 8 years ago in reply to sachingurung

Hi,

the support says, the bug id matching our case is: NUTM-3119 - Unable to allocate 393281328 bytes for control list

Regards

Sebastian
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