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Webfiltering inactive?

bdavid
Hey, since 3 Days we have the Problem, that the Webfiltering is inactive? But its activated... In the Live-Protocol i see this: 

2015:05:20-09:23:54 mail URID[5141]: T=5141 ------ 1 - [exit] SIGTERM: exiting
2015:05:20-09:23:54 mail httpproxy[5573]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="parse_address" file="util.c" line="464" message="getaddrinfo: passthrough6.fw-notify.net: Name or service not known"
2015:05:20-09:23:54 mail httpproxy[5573]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="confd_config_filter" file="confd-client.c" line="3545" message="failed to resolve passthrough6.fw-notify.net, using xx::8080"
2015:05:20-09:23:58 mail httpproxy[5573]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="confd_config_reload_func" file="confd-client.c" line="636" message="reloading config done, new version 8"
2015:05:20-09:24:02 mail httpproxy[5573]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="confd_config_reload_func" file="confd-client.c" line="580" message="reloading config"
2015:05:20-09:24:02 mail httpproxy[5573]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="parse_address" file="util.c" line="464" message="getaddrinfo: passthrough6.fw-notify.net: Name or service not known"
2015:05:20-09:24:02 mail httpproxy[5573]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="confd_config_filter" file="confd-client.c" line="3545" message="failed to resolve passthrough6.fw-notify.net, using xx::8080"


In the Board i read that the Problem is maybe the Firmware, i updated it now to 9.312-6. But the Problem is not fixed.. 
Any have some ideas?


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  • 0
    Hi, bdavid, and welcome to the User BB!

    Since the Up2Date to 9.312 requires one, I won't suggest a reboot.

    First, try toggling Disable/Enable in Web Filtering, but I don't expect that to resolve the problem.

    Next (and this is what I bet is the problem), compare your configuration to DNS Best Practice.

    Next, try the restore process.  Make a new backup and then restore a backup from before the problem began.  Restore the new backup if that didn't solve the problem.  If it did, then look at the 'Management' page to see what changes were made since the older backup.

    Any luck with any of that?  If not, then it's time to get Astaro Support involved.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Hey 

    thanks for ur answer i Disable/Enable the Filter but that was not the Solution, the Problem is that the Filter is inactive, but its Enabled... that the most things are blogged now i take it in the Network Protection-> Firewall as Filter... 

    in the next step i try it with the backup this i try in the evening, and i hope that this is the solution. 
    If not i must involved the Astaro Support. Because i need that proxy-protcoll
  • 0
    I had the same problem a couple of weeks ago. When I turned it off it wasn't even able to turn on anymore. This lasted 2 or 3 days after which I could magically turn it on again and it has worked ever since.
    Only one of 4 managed UTM's had this problem. It wasn't a DNS issue but I don't know what the real issue was.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • 0 in reply to apijnappels
    yes here also just one of 20 managed UTM.. 
    but i has not the problem that i cant turn it on/off there is no problem..
    but cant find the solution yet, i taste it with the backup in the evening and i hope thats no problem anymore then...
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