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Can't create a backup from an ASG

Eckhard
Hello,

when i start a webadmin session from the ACC to an ASG, i can't create and download a backup-file. When i close this session and logon again in the same browser-window, then everything works fine. I've this problem with IE and Firefox.

ACC is running 1.400 and ASG is 6.304. 

Any ideas?

Kind regards

Eckhard


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  • 0
    Hi Eckhard,

    do you login manually the second time or do you use the SSO feature from ACC?

    Thanks,
    Henning
  • 0
    Hi Henning,

    please excuse me for my late answer. The second time I logon manually.

    Regards

    Eckhard
  • 0 in reply to Eckhard
    I've had the exact same problem... and it works when I login without using ACC (just like the original poster says it happens to him).

    Also, when I attempt to "confirm" a newly appeared ASG, I get an error 30500... and the CommandServer dies... waiting a while for it to restart fixes it.  Also, noticed that the unit shows up as confirmed before and after I hit the button.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to Eckhard
    Hi,

    ACC creates an equivalent local user on the respective ASG when using the SSO feature. Example:

    - ACC user "admin" => ASG (hidden) local user "CM__admin"
    - ASG user "admin" is not equivalent to the ACC user "admin"

    So, if you are logging in directly with "admin" on the ASG, you are bypassing the SSO feature. 

    Eckhard, could you please verify if the problem still persists when you login with "CM__admin" and your ACC "admin" user password on the respective ASG.

    Brucek, please don't mix issues in a thread and open a new thread for the 30500 issue.

    Thanks,
    Henning
  • 0 in reply to megaposer
    No problem, I'll start a new thread.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Hello Henning,

    when i log on manually as "CM__admin" then i can create a backup.

    Regards

    Eckhard
  • 0 in reply to Eckhard
    Hi Eckhard,

    I just double-checked and reproduced the issue. Very weird, we need to further investigate and see what's going wrong here.

    Thanks for your report and have a nice week.

    Cheers,
    Henning
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