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Can't create a backup from an ASG

Eckhard
Hello,

when i start a webadmin session from the ACC to an ASG, i can't create and download a backup-file. When i close this session and logon again in the same browser-window, then everything works fine. I've this problem with IE and Firefox.

ACC is running 1.400 and ASG is 6.304. 

Any ideas?

Kind regards

Eckhard


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  • 0
    Hi Henning,

    please excuse me for my late answer. The second time I logon manually.

    Regards

    Eckhard
  • 0 in reply to Eckhard
    I've had the exact same problem... and it works when I login without using ACC (just like the original poster says it happens to him).

    Also, when I attempt to "confirm" a newly appeared ASG, I get an error 30500... and the CommandServer dies... waiting a while for it to restart fixes it.  Also, noticed that the unit shows up as confirmed before and after I hit the button.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0 in reply to Eckhard
    I've had the exact same problem... and it works when I login without using ACC (just like the original poster says it happens to him).

    Also, when I attempt to "confirm" a newly appeared ASG, I get an error 30500... and the CommandServer dies... waiting a while for it to restart fixes it.  Also, noticed that the unit shows up as confirmed before and after I hit the button.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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