We have multiple clients with the inability to use the Internet, and once we disabled Web Filtering, the Internet traffic resumed. Is this a known issue with the Sophos UTM today 1/8/2021?
Hi and welcome to the UTM Community!
This is not a problem that I've ever seen here or with any of my clients. What version of UTM - 9.705?
What do you learn from looking through the Web Filtering…
What do you learn from looking through the Web Filtering log? You can see just the lines with blocks by searching on block. Once you have a few lines with accesses that should not have been blocked, copy them here. We'll then want to see a picture or two of the relevant web filtering Policy.
UPDATE a few minutes later: I just saw another thread about this. It appears that there was a faulty pattern update for some. You should open cases with Sophos Support so that they understand that this is an emergency.
Cheers - Bob