SUM: Sophos UTM Manager App not able to access web portal or access xg86

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not able to access web portal or access xg86

Arun Shourie over 4 years ago

i resetted the utm after that i cant ping or access to the UTM

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0 BAlfson over 4 years ago

Hi and welcome to the UTM Community!

What did you do to "reset" the UTM?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Arun Shourie over 4 years ago in reply to BAlfson

I done the hardware reset via pressing the reset button

after that I can’t able to ping or access the firewall
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0 Arun Shourie over 4 years ago in reply to BAlfson

I done the hardware reset via pressing the reset button

after that I can’t able to ping or access the firewall
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0 BAlfson over 4 years ago in reply to Arun Shourie

I just noticed that you were asking about the XG Firewall instead of the UTM. You will want to ask your question in the XG Community instead of here.

That said, does unplugging the XG for 10 seconds and then plugging it back in help?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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