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not able to access web portal or access xg86

Arun Shourie

i resetted the utm after that i cant ping or access to the UTM



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  • 0

    Hi and welcome to the UTM Community!

    What did you do to "reset" the UTM?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0

    Hi and welcome to the UTM Community!

    What did you do to "reset" the UTM?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to BAlfson

    I done the hardware reset via pressing the reset button 

    after that I can’t able to ping or access the firewall 

  • 0 in reply to Arun Shourie

    I just noticed that you were asking about the XG Firewall instead of the UTM.  You will want to ask your question in the XG Community instead of here.

    That said, does unplugging the XG for 10 seconds and then plugging it back in help?

    Cheers - Bob 

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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