RED between UTM - routing works, but UTM on both sides can't access the network

Question

Hello guys, 
 
 I have a problem concerning a RED connection between two UTMs. 
 The connection is established and works finde. Routing as well. 
 
 The only problem is, the UTMs can't access the networks on the other side, PING isn't working either. 
 Devices within this networks are able to access the other networks. 
 
 Any ideas? I am a bit stuck at the moment and need it to work, because the UTM needs to access the ActiveDirectory Server at the other side of the tunnel which isn't working. 
 PING tests were made with the UTM tools. 
 
 Thanks in advance.

Karlos · Answer

Hi, 
 Have you configured the firewall rules necessary to allow traffic to flow between configured networks? 
 Please see our KB article for instructions: How to configure Site-to-Site RED Tunnels 
 Thanks, Karlos

BAlfson · Answer

Your current settings don't allow for trace routes or pings to transit the UTM nor do they allow the UTM to respond to trace routes or pings. The "Any" service is TCP and UDP only - none of the other IP protocols are included. Specifically, ping and trace route are not included in the "Any" service. 
 Cheers - Bob