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How can I reset a RED 15 device back to factory defaults

Is there any way to reset the device without recovering the utm with a recent backup file, because I reconfigured the utm manually with different configuration.

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0 sachingurung over 8 years ago

Hi Christoph,

Do you want to reset RED to factory default? Then that is not possible as RED cannot be configured. It is managed via UTM.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 ChristophSchröder over 8 years ago in reply to sachingurung

Is there a way to reset the RED via UTM? I lost the unlock code.

Of course I can restore the settings from the crashed UTM and try to unlock the RED device. But I then have to restore the actual settings again.
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0 sachingurung over 8 years ago in reply to ChristophSchröder

Hi,

If you lost the unlock code, drop a mail at support@sophos.com and provide them the RED ID.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 sachingurung over 8 years ago in reply to ChristophSchröder

Hi,

If you lost the unlock code, drop a mail at support@sophos.com and provide them the RED ID.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
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