Hi All, On Tuesday August 11, 2015 between 10 and 11 am CEST (GMT+2) the RED (Remote Ethernet Device) provisioning servers will be updated and therefore not available for maintenance. This could cause an interruption in the following cases: if the RED is offline and comes back online during that time period if a configuration change for the RED is being uploaded to the provisioning server during that time period if a new unlock code should be generated during that time period if a new RED which has not been used before goes online Once the maintenance is finished, the RED service will work as expected again. In all other setups, this maintenance update does not affect the RED or the UTM. Please also see https://www.sophos.com/en-us/support/knowledgebase/122614.aspx for further details. I will update this thread ones the maintenance is completed. Jan

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[FINISHED] RED Provisioning Server Maintenance August 11, 10 to 11 am CEST (GMT+2)

Hi All,

On Tuesday August 11, 2015 between 10 and 11 am CEST (GMT+2) the RED (Remote Ethernet Device) provisioning servers will be updated and therefore not available for maintenance.
This could cause an interruption in the following cases:

if the RED is offline and comes back online during that time period
if a configuration change for the RED is being uploaded to the provisioning server during that time period
if a new unlock code should be generated during that time period
if a new RED which has not been used before goes online

Once the maintenance is finished, the RED service will work as expected again.
In all other setups, this maintenance update does not affect the RED or the UTM.
Please also see https://www.sophos.com/en-us/support/knowledgebase/122614.aspx for further details.

I will update this thread ones the maintenance is completed.

Jan

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0 JanWeber over 9 years ago

We have encountered some challenges during the maintenance update and are working on resolving this as soon as possible.
The RED provisioning servers might still experience intermittent downtime.

We will be providing an update ones this is completely resolved and the RED provisioning servers are back up and fully operational.

Thanks for your understanding.

Jan
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0 twister5800 over 9 years ago

Hi Jan,
Any news on the issue, we have 3 customers now with offline red devices and they cannot reconnect. How much longer do you think this will take?

Sorry for my interruption, but my customers are not very understanding right now, as we told all would be good after 11:00...

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Best regards
Martin

Sophos XGS 2100 @ Home | Sophos v20 Technician
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0 twister5800 over 9 years ago

It actually seems to work now again...thanks....

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Martin

Sophos XGS 2100 @ Home | Sophos v20 Technician
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0 JanWeber over 9 years ago in reply to twister5800

Hi all,

we are still working on resolving the issues. The services are back up, but we are still experiencing some requests that are being rejected and continue to work on getting this resolved.

I will keep you updated on the progress...

Jan
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0 JanWeber over 9 years ago in reply to JanWeber

Hi all,

we have completed our maintenance and the RED provisioning server infrastructure is fully back and functional.

Jan
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0 mattrus over 9 years ago

Hi Janweber,

Are there still any on-going issues with RED provisioning? I am unable to provision two new RED10 units. I have logged a support case (5354891) but it sound like too much of a coincidence with this recent work taking place.

Appreciate if you're able to assist in anyway.

Cheers,
Mattrus
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0 twister5800 over 9 years ago in reply to mattrus

Hi Janweber,

Are there still any on-going issues with RED provisioning? I am unable to provision two new RED10 units. I have logged a support case (5354891) but it sound like too much of a coincidence with this recent work taking place.

Appreciate if you're able to assist in anyway.

Cheers,
Mattrus

Mattrus, I am seeing similar problems right now, I have set up two BRAND new RED 10 today, but BOTH do exactly this, and reboots infinately:

https://www.youtube.com/watch?v=2W0PUG7tNxI

Can you advise Jan? - Old RED installations work even if rebooted!
[:S]

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Best regards
Martin

Sophos XGS 2100 @ Home | Sophos v20 Technician
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0 JanWeber over 9 years ago in reply to twister5800

That should not be the case anymore...
Could you PM me the RED IDs and also if possible the WAN IP the RED would be getting.
I assume you are not getting any errors on UTM itself?
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0 twister5800 over 9 years ago

Just got a call from my collegue, he is about to install 3 new RED devices in an other place in Denmark, he has exactly the same issue as I have (He looked at the Youtube Video)...[:O]

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Martin

Sophos XGS 2100 @ Home | Sophos v20 Technician
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0 mattrus over 9 years ago

Hi All,

Same issue as in the Youtube video also. Existing RED10s are fine.

Jan, I'll PM the RED IDs and WAN IP now. although the units are now powered off back at the office.

To answer your question, no errors registering on the UTM, the RED10 appear to reach AWS cloud but go no further then reboot, no initial FW update occurs.

Thanks in advance for any assistance!

Cheers,
Mattrus
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