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Sophos RED 10

Pawel Kania

Hi everyone,

i have a problem with my RED 10 Devices.

We purchased 3 units from a company for our employees who are working at home office right now.

I wanted to connect the devices to our UTM device but it doesn't recognize any of them.

We have also unlock-codes but it doesn't work either.

Is there any way or solution to check if the access code is correct or to reset the box to factory settings ?

Best regards

Pawel



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    What is the firmware version on your UTM? Did you get the unlock code from the Sophos Support?

    The Sophos RED 10 was announced EOL here: Retirement Calendar: Sophos SG UTM, XG Firewall, Wireless, RED.

    Thanks,

  • 0

    Hallo Pawel and welcome to the UTM Community!

    Since the RED 10 is no longer being sold, I assume that these are used devices.  Normally, Sophos won't give out the unlock codes except to the original purchaser, so you might want to communicate with the company that sold you these devices.  Good luck!

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0

    RED10 devices went EOL 01-NOV-2018, as you can see here they are subsequently removed from the code.
    Although I've never read a similar statement for the UTM software it is well possible, that the Sophos-provided provisioning system (red.astaro.com) not longer supports these.

    I recommend migrating to SD RED-20 as outlined in the life cycle document.
    Sophos often provides trade-in programs to replace old hardware.

  • 0 in reply to Sophos Customer

    I agree that the SD RED 20 is a better choice.  That said, there are still several RED 10s functioning perfectly at some client sites, but they are out of warranty.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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