Remote Ethernet Device (RED) Sophos RED 10

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Sophos RED 10

Pawel Kania over 3 years ago

Hi everyone,

i have a problem with my RED 10 Devices.

We purchased 3 units from a company for our employees who are working at home office right now.

I wanted to connect the devices to our UTM device but it doesn't recognize any of them.

We have also unlock-codes but it doesn't work either.

Is there any way or solution to check if the access code is correct or to reset the box to factory settings ?

Best regards

Pawel

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BAlfson over 3 years ago +1

Hallo Pawel and welcome to the UTM Community! Since the RED 10 is no longer being sold, I assume that these are used devices. Normally, Sophos won't give out the unlock codes except to the original purchaser…

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0 FormerMember over 3 years ago

Hi Pawel Kania,

Thank you for reaching out to the Community!

What is the firmware version on your UTM? Did you get the unlock code from the Sophos Support?

The Sophos RED 10 was announced EOL here: Retirement Calendar: Sophos SG UTM, XG Firewall, Wireless, RED.

Thanks,
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0 FormerMember over 3 years ago

Hi Pawel Kania,

Thank you for reaching out to the Community!

What is the firmware version on your UTM? Did you get the unlock code from the Sophos Support?

The Sophos RED 10 was announced EOL here: Retirement Calendar: Sophos SG UTM, XG Firewall, Wireless, RED.

Thanks,
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