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Is there really no way to restore a bricked Red 50 ?

mfpck

Dear all,

 

One of our Red50 seems to be bricked due to the all known update issue....Is there really no way to bring a bricked one back to life ?

jumper, usb setup, or a flash utility equal like the one which exist for the sophos ap's ?

 

Thx and Best !



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  • 0

    Hello m f2,

    Thank you for contacting the Sophos Community.

    Unfortunately, at the moment there is no supported method of restoring RED devices. 

    Please create a Support Case to RMA the device and send me the Case ID so I can help expedited. 

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
    • 0 in reply to emmosophos

      Hi,

       

      OK. thx. and we already did the RMA...

       

      But I would like to not waste the old bricked one so I am trying to figure out which hardware underlies the RED 50 (Mainboard, CPU TYPE, which bios, etc.) !?

      If somebody has infos I would appreciate

       

      Thx & Best !

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