Validating inter-VLAN routing on UTM9

Hello R Beatrix ,

Good day and thanks for reaching out to Sophos Community. 

do you use L2 (router on a stick) or L3 switch (routed) -> UTM?

Also, can you reach endpoints on VLAN20 when you try to ping it from the Firewall? 

Hi Raphael,

Thank you for the response. We have a few different Layer3 switches in place; below is a crude topology diagram of the network.

Yes I am able to successfully ping the VoIP Phone System from the UTM ping tool under Support -> Tools. ( 0% packet loss ) The VoIP Phone System is also able to reach the internet and successfully make & receive calls.

In the diagram above; from Workstation 1 (VLAN ID: 1), I am able to traceroute to and access hosts on other prior existing vlans (ie. VLAN ID: 6, or VLAN ID: 4)

I just cannot traceroute or access any hosts on the newly created VLAN ID: 20.

The full routing table can be found under "Support / Erweitert / Routen" (or the equivalent in the chosen language).

Don't be afraid it's huge, but is Linux' iproute2 after all. You should see routes to the IP ranges of the relevant VLAN interfaces (didn't find these in your picture) but it might look similar to:

default via 192.168.1.254 dev lag0.1 table default  proto kernel  metric 20 onlink 
127.0.0.0/8 dev lo  scope link
192.168.1.0/24 dev lag0.1 proto kernel scope link src 192.168.1.1
192.168.4.0/24 dev lag0.4 proto kernel scope link src 192.168.4.1
(...)
192.168.20.0/24 dev lag0.20 proto kernel scope link src 192.168.20.1

If VLAN 20 is there - good, otherwise you might check the interface configuration.

Next check might be "Support / Tools / Ping" (or "/ Traceroute").

Select the VLAN20 interface (last point, "Über Schnittstelle pingen") and the IP of a node in the VLAN 20 known to be reachable.

If there is no response you might check the Config of your Netgear switch setup for handling of the VLAN 20.

Third point to look at is the firewall, go to "Network Protection / Firewall /Live protocol" (it opens in a separate window) if ping packets are marked red and you see no response check your firewall setting. The rule number should be given, if it's listed as "default" you might have missed creating the appropriate rule.

Hi Alan,

Thanks for the response.  I did find some relevant lines in the Routes Table (although I admit, I'm not sure if they are correct or not?)

(...)
192.168.3.0/24 dev lag0.20 proto kernel scope link src 192.168.3.254
(...)
broadcast 192.168.3.0 dev lag0.20 table local proto kernel scope link src 192.168.3.254
local 192.168.3.254 dev lag0.20 table local proto kernel scope host src 192.168.3.254
broadcast 192.168.3.255 dev lag0.20 table local proto kernel scope link src 192.168.3.254
(...)

I tried the Ping & Traceroute from the UTM also - they both worked fine.

There is also a firewall rule defined that says traffic from the VLAN ID:1 subnet can access any/all of the other VLAN subnets defined (ie. including VLAN ID: 20)

Also backwards (from VLAN20 to VLAN1)?

Maybe there is a global ping/traceroute block under Network Protection /  Firewall / ICMP?

I checked on that - the UTM is configured to allow pings and traceroutes.  Also, the backwards connection from VLAN20 to VLAN1 is blocked by firewall rules, but that shouldn't stop any connections from VLAN1 to VLAN20 as I'm trying.

I can successfully ping & traceroute from the UTM itself to the VoIP System.  I think my next check here will be to try a different workstation on VLAN1, connecting to VLAN20... everything looks to be setup correctly on the UTM.

I checked on that - the UTM is configured to allow pings and traceroutes.  Also, the backwards connection from VLAN20 to VLAN1 is blocked by firewall rules, but that shouldn't stop any connections from VLAN1 to VLAN20 as I'm trying.

I can successfully ping & traceroute from the UTM itself to the VoIP System.  I think my next check here will be to try a different workstation on VLAN1, connecting to VLAN20... everything looks to be setup correctly on the UTM.

The "VOIP-System" needs to know how to reach your PC on VLAN1 So it must have 192.168.3.254 as either the default gateway or a special gateway route for the 192.168.1.0/24 of VLAN1. Works best if the UTM hands out IP information via DHCP.

Hey Alan,

Oh yes, the VoIP System is configured to have 192.168.3.254 as its default gateway.  We have just blocked any initiated traffic (via Firewall rules on the UTM) from VLAN20 to VLAN1.  VLAN1 is on static IPs, and VLAN20 is served IPs from the DHCP service on VoIP System itself (its own IP is statically assigned on the 192.168.3. subnet, using 192.168.3.254 as default gateway).

So after more testing on our end here, I found that other workstation hosts on VLAN 1 are able to access the VoIP Server on VLAN 20 ... there must be something going on with my particular work station here or the path from my workstation out to VLAN 20.  From what I can tell by the other hosts' ability to connect, the UTM has properly setup the inter-VLAN routing between VLAN 1 and VLAN 20.

Thank you Alan and Raphael for your posts in providing assistance!

Hello,

Thank you for taking the time to update the thread and glad that it has worked for you now.

Have a great rest of your day and thank you for choosing Sophos.

Cheers,