Hi,
We use a SG230 firewall with several types of acces points (AP55C, AP100C, APX530)
Networking runs fine, we only experience a delay in recieving WhatsApp messages on our phones.
Whatsapp gives a notification: Probably some messages ...........
When you wait long enough, or disable wifi on your phone, the messages are coming in.
Is there someone who had the same problem and found a solution for it perhaps?
Thanks in advance,
Remko Meijer
Hello Remko Meijer ,
Thank you for reaching out to the community, may we know the in which operation mode Web Filtering is deployed in ?
Can you capture the following logs from the shell in the following directory when the message is displayed on your devices: "Probably some messages..."
1.) tail -f /var/packetfiltering.log | grep <SRC_IP>
2.) tail -f /var/http.log | grep <SRC_IP>
e.g - tail -f /var/http.log | grep X.X.X.X
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Hello Remko Meijer ,
Thank you for reaching out to the community, may we know the in which operation mode Web Filtering is deployed in ?
Can you capture the following logs from the shell in the following directory when the message is displayed on your devices: "Probably some messages..."
1.) tail -f /var/packetfiltering.log | grep <SRC_IP>
2.) tail -f /var/http.log | grep <SRC_IP>
e.g - tail -f /var/http.log | grep X.X.X.X
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
