Call quality issues with Teams

We just moved to Teams. Calls/meeting inside our network have choppy video/voice quality. People outside the network have no issues. Only if the traffic traverses the UTM does it have issue.

Does anyone have a writeup on how to configure the UTM so it doesn't mess with Teams traffic?

Thanks!

Parents
  • L'UNICA SOLUZIONE PER ME  è STATA QUELLA DELLA DISABILITAZIONE Protezione contro il flooding UDP

  • Ciao Luca and welcome to the UTM Community!

    It would be interesting to see an extract of the Intrusion Prevention log when Teams, Zoom or WebEx is active.  That might tell us what Exception was missing.

    Cheers - Bob
    PS Thanks for posting in Italiano - reminded me of the time when I lived in Paris and traveled all over France, Germany and northern Italia to participate in scherma competitions. 

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Ciao Luca and welcome to the UTM Community!

    It would be interesting to see an extract of the Intrusion Prevention log when Teams, Zoom or WebEx is active.  That might tell us what Exception was missing.

    Cheers - Bob
    PS Thanks for posting in Italiano - reminded me of the time when I lived in Paris and traveled all over France, Germany and northern Italia to participate in scherma competitions. 

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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