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Need advice on Datalink L2 configuration


We have a datalink L2, to communicate site A and Site B. 
On the Sophos site (site A), we receive the ip automatically, and can ping to gateway. 
On the site B, we have a unifi UTM (unifi UDM pro), we already make the firewall rule to able communicate with ping to the wan interface, and put the ip manually with same range like site A, but from site A, can not ping site B. 

The ISP say that link is open, and I can do anything, because is the L2 datalink 10/10Mbps.

Anyone have some idea, how make possibly have communication from this site? 

Thanks in advance 

Chaydo Nazario

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