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Sophos keeps sending [WARN-032/33] Internet uplink is down/up emails continuously

I have Sophos UTM 9 and as the title of the question i keep getting this error serval times a day and i can't figure out what the problem is.

kind regards

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0 Amodin 9 months ago

What NICs are you using

PFSense Plus 23.05 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
16GB Memory | 500GB SSD HDD | Fiber Conn (awaiting ATT Fiber)
(Former Sophos UTM Veteran, XG Rookie)
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0 BAlfson 8 months ago

Ahlan and welcome to the UTM Community!

If you're still having this problem, in addition to what Amodin requested, tell us the version of UTM - 9.714? Also, if this just start happening, did you apply an Up2Date or make any hardware changes? Speaking of hardware, is the a Sophos SG, a VM or non-Sophos hardware?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
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0 Sophos User287 6 months ago

This has also started happening to me. Apparently it’s because it can’t do a lookup of the root dns servers. Not sure how true that is but it was having trouble resolving m.root servers. I changed it from automatic to a different external address and it stopped.
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0 Vivek Jagad 6 months ago

Hello awab elhassan ,

Thank you for reaching out to the community, under the Interfaces & Routing > Interfaces > Uplink Balancing > Monitoring hosts > add the WAN (ISP) Interfaces's gateway and hit Apply. For the reference refer the screenshot below:

Thanks & Regards,
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