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SMTP Proxy not listeing on port 25

Hello,

I´ve just installed a new UTM, not doing if for the first time.

After enabling the smtp Proxy the only message in the smtp logs is this:Expired letters: There was an error while removing expired letters.

The problem is that the utm is not listening on port 25.

Any troubleshooting sugestions?

Thank you for your help.

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0 sachingurung over 7 years ago

Hi Marco,

What is the version of the UTM? Any help running the command in Shell, pkill -9 smtpd* && /var/mdw/scripts/smtp restart .

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Marco Nitzsche over 7 years ago in reply to sachingurung

Hello,

the the utm got installed on version 9.409-9.1 and now its updated to 9.411-3.

A restart and also the command didn´t change anything.

I´ve checked open ports with Isof -i|grep -e Listen and i can´t see the smtp porxy listening.

Any ideas?

Thank you for your help.
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0 sachingurung over 7 years ago in reply to Marco Nitzsche

Hi Marco,

Is the SMTPD service running on UTM? Please show us the output by executing service -S in the shell.

Also, check in the licensing area if the Email Protection is subscribed.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Marco Nitzsche over 7 years ago in reply to sachingurung

Hello,

here the output.

I know that the license is just a 30 day one at the moment but that shouldn´t be a problem I guess.

Any Ideas?
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+1 sachingurung over 7 years ago in reply to Marco Nitzsche

Hi,

I confused "service -S" command for the XG firewall with the UTM. Can you verify executing the command, ps aux | grep smtp.

Alongside, I think this has something to do with the database, can you execute: /etc/init.d/postgresql92 rebuild and verify if that resolves the issue.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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+1 sachingurung over 7 years ago in reply to Marco Nitzsche

Hi,

I confused "service -S" command for the XG firewall with the UTM. Can you verify executing the command, ps aux | grep smtp.

Alongside, I think this has something to do with the database, can you execute: /etc/init.d/postgresql92 rebuild and verify if that resolves the issue.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Marco Nitzsche over 7 years ago in reply to sachingurung

Very nice, rebuiliding the Postgresql did the job.

Thank you very much!
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