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pdf unreadable since Update 9.410-6

Benoît Feix

Hi,

Since the update 9.410-6 yesterday, every email with a pdf file is unreadable and go in quarantine.

Why? 



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    Hi Benoit,

    Please change in Email Protection - SMTP - Malware - Malware scanning - from 'Dual scan' to 'Single scan' and change the AV engine from Sophos to Avira in Management - System settings - Scan settings - Single scan engine.

    Any help?

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    Hi Benoit,

    Please change in Email Protection - SMTP - Malware - Malware scanning - from 'Dual scan' to 'Single scan' and change the AV engine from Sophos to Avira in Management - System settings - Scan settings - Single scan engine.

    Any help?

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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