pdf unreadable since Update 9.410-6

Hi Benoit,

Please show us associated smtp.log for the Email that is rejected and make sure the file type is not added in the block file extension in SMTP / malware section.

Note: Always upload the back-up from previous firmware after an upgrade. Any help with that?

Thanks

Hi Benoit,

Please change in Email Protection - SMTP - Malware - Malware scanning - from 'Dual scan' to 'Single scan' and change the AV engine from Sophos to Avira in Management - System settings - Scan settings - Single scan engine.

Any help?

Hallo, i have the same issue with pdf, docx, jpg => quarantine reason: Unscannable (Encrypted archive) => archive?

I've tried the smtp changes, but same problem for incomming and outgoin mails.

The Same here, but Only PDF, docx and xlsx are ok.

I'm going to try in Email Protection - SMTP - Malware - Malware scanning -  'Single scan' and change the AV engine to Avira in Management.

Just see that if you change to Avira, Sandstorm will be desactivate....

So It's not a good solution.

Now i have disabled the quarantaine for unscannable content, because all in and outgoing bills in PDF are blocked.

But this is not the way why i use a high end security appliance. I hope this Bug will be rapaired quickly.

Hi All,

We are aware of the issue (NUTM-6747) and looking into this with huge priority. No ETA for the fix. A workaround as of now is to use Avira Engine for scanning.

Thanks