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Spam Classification - Why did an email get classified as spam?

N8XJA1

I've been trying to find out why a given email was classified as spam but I do not see where that is logged either in the webadmin or in the cli.

Am I overlooking it?

Thank you



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  • 0

    Hi,

    Take SSH to UTM and execute,

    cd /var/log/smtp

    cat 2016/09/smtp-2016-xx-xx.log.gz (xx is month & date)

    In the logs search for the blocked mail which will give you a reflection of what happened. You can also find information if you see in Email Protection>mail manager> open mail manager.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    Hi,

    Take SSH to UTM and execute,

    cd /var/log/smtp

    cat 2016/09/smtp-2016-xx-xx.log.gz (xx is month & date)

    In the logs search for the blocked mail which will give you a reflection of what happened. You can also find information if you see in Email Protection>mail manager> open mail manager.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Children
  • +1 in reply to sachingurung

    sachingurung,

    Thank you for the response, I find the log since posting my question, thank you for validating.

    Since I know the forums are a valuable resource for future questions, there is one small error in the response:

    cat 2016/09/smtp-2016-xx-xx.log.gz   # returns binary (compressed) output.

    zcat 2016/09/smtp-2016-xx-xx.log.gz  # returns the uncompressed text. 

    Again Thank you.

    Tony

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