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Executive Email Not Being Sent.

Salutations,

All of a sudden I stopped receiving the executive reports to my yahoo.com email address. Upon checking the logs I see the error message BOUNCED. Also now the wireless password of the day is also in "WAITING" status.

I have not changed any settings whatsoever.

I have no idea where to look next.

Any help is greatly appreciated.

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0 sachingurung over 8 years ago

Hi Bobby,

Upload the old backup file on UTM. If that doesn't resolve the issue, post the required logs.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 BobbyDigital over 8 years ago in reply to sachingurung

Sachin,

The old backup file didn't resolve the issue.

Please tell me what logs you need and I will upload them for you.

Regards
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0 BobbyDigital over 8 years ago in reply to sachingurung

Sachin,

The old backup file didn't resolve the issue.

Please tell me what logs you need and I will upload them for you.

Regards
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0 BAlfson over 8 years ago in reply to BobbyDigital

The portion of the SMTP log where the attempt was made to deliver to you@yahoo.

You can see in real time what responses your UTM gets from Yahoo from the command line:

telnet mta5.am0.yahoodns.net 25

EHLO yourdomain.com
MAIL FROM:<do-not-reply@fw-notify.net>

RCPT TO:<you@yahoo.com>

QUIT

If this is a home installation, your ISP may have begun blocking port 25.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BobbyDigital over 8 years ago in reply to BAlfson

You are absolutely correct.

My ISP has now started blocking port 25.

Let me workaround this issue and I will get back if I have any issues. I'm guessing I shouldn't once i change this SMTP port.
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