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Spam Filter UTM Errors

colly72

OK, so we've started getting errors on our SG330 today, with regards to the spam filter:

The spam filter daemon is unable to reach the database servers via HTTP. Please make sure that the device is able to send HTTP _TCP port 80_ requests to the Internet. You may have to allow such traffic on upstream devices.

Having contacted Sophos, they're aware of the issue and nothing is required from the end user.

Hope this helps anyone who's having a similar problem.



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Parents

  • There was an issue but it has since been fixed, you should not see these any more.  if you do, please raise a support ticket.

    ==

    When in doubt, Script it out.

  • in reply to AzRoN

    It's happening again today.........

  • in reply to colly72

    Same here:

    2016:04:18-11:52:11 utm-name audld[29951]: Could not connect to Server us1.utmu2d.sophos.com (status=500 Internal Server Error).
    2016:04:18-11:52:14 utm-name audld[29951]: Could not connect to Authentication Server us1.utmu2d.sophos.com (code=500 500 Internal Server Error).

    Model: SG210
    Firmware version: 9.355-1
    Pattern version: 99435
    Location: Northern Germany

  • in reply to AshampooAdmins

    Same here,

    last week Friday we had the same issue on our Active/Passive Sophos, It looks likethat  problem was solved and in the week end we did not get any mail, but from 2 hours ago the mails again comeing in

    The spam filter daemon is unable to reach the database servers via HTTP. Please make sure that the device is able to send HTTP (TCP port 80) requests to the Internet. You may have to allow such traffic on upstream devices.

    --

    Model SG310

    HA Status         : HA MASTER (node id: 2)

    System Load       : 0.19

    System Version     : Sophos UTM 9.355-1

  • in reply to AreshAreshi

    Hi All,

    Greetings.

    Cyren database services are under maintenance. You can check the status from http://www.cyren.com/service-status.html.

    During this time window you may encounter error messages in your logs and temporary fail-over to one of the other fully operational Data Centers.

    We appreciate you patience.

    Thanks

    Sachin Gurung

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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