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Spam Filter UTM Errors

OK, so we've started getting errors on our SG330 today, with regards to the spam filter:

The spam filter daemon is unable to reach the database servers via HTTP. Please make sure that the device is able to send HTTP _TCP port 80_ requests to the Internet. You may have to allow such traffic on upstream devices.

Having contacted Sophos, they're aware of the issue and nothing is required from the end user.

Hope this helps anyone who's having a similar problem.

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AzRoN over 8 years ago

There was an issue but it has since been fixed, you should not see these any more. if you do, please raise a support ticket.

==

When in doubt, Script it out.
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colly72 over 8 years ago in reply to AzRoN

It's happening again today.........
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AshampooAdmins over 8 years ago in reply to colly72

Same here:

2016:04:18-11:52:11 utm-name audld[29951]: Could not connect to Server us1.utmu2d.sophos.com (status=500 Internal Server Error).
2016:04:18-11:52:14 utm-name audld[29951]: Could not connect to Authentication Server us1.utmu2d.sophos.com (code=500 500 Internal Server Error).

Model: SG210
Firmware version: 9.355-1
Pattern version: 99435
Location: Northern Germany
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AshampooAdmins over 8 years ago in reply to colly72

Same here:

2016:04:18-11:52:11 utm-name audld[29951]: Could not connect to Server us1.utmu2d.sophos.com (status=500 Internal Server Error).
2016:04:18-11:52:14 utm-name audld[29951]: Could not connect to Authentication Server us1.utmu2d.sophos.com (code=500 500 Internal Server Error).

Model: SG210
Firmware version: 9.355-1
Pattern version: 99435
Location: Northern Germany
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AreshAreshi over 8 years ago in reply to AshampooAdmins

Same here,

last week Friday we had the same issue on our Active/Passive Sophos, It looks likethat problem was solved and in the week end we did not get any mail, but from 2 hours ago the mails again comeing in

The spam filter daemon is unable to reach the database servers via HTTP. Please make sure that the device is able to send HTTP (TCP port 80) requests to the Internet. You may have to allow such traffic on upstream devices.

--

Model SG310

HA Status         : HA MASTER (node id: 2)

System Load       : 0.19

System Version     : Sophos UTM 9.355-1
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sachingurung over 8 years ago in reply to AreshAreshi

Hi All,

Greetings.

Cyren database services are under maintenance. You can check the status from http://www.cyren.com/service-status.html.

During this time window you may encounter error messages in your logs and temporary fail-over to one of the other fully operational Data Centers.

We appreciate you patience.

Thanks

Sachin Gurung

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
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RDL over 8 years ago in reply to sachingurung

Thank you, that appears to be the issue.
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