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iview 2 Free - apply the full licence key

webops

Having used the Free Trial version of iview 2 I needed more than 100GB so I now have purchased a new 1TB with a new Serial number for the full licence. How to I swap over from the Free version to use the new Serial number?

I don't lose any data from 100GB one.

 

There is no option I can see to change the Serial number.

 

Thanks

 

Graham



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  • 0

    think you need to integrate your license in your mysophos account and then synchronize your iview2 device with your account.

    Go to System> Maintenance> Licensing for your options... also you can activate subscriptions there...

     

     

     

     

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
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  • 0 in reply to zaphod

    Hi,

    Contact support on this matter as you are buying a license and they can help you in the migration because you want to preserve the previous data. 

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    Hi Graham,

    To upgrade your Sophos iView V2 trial license to a paid-for edition you need to make sure your reseller quotes your free-trial serial number on the order when it is placed on Sophos. This indicates to Sophos that we should attach the license to the supplied serial number instead of creating and sending a new one.  We will be adding this instruction to the email that delivers the free trial serial number so this process will be more visible in future. (same comment for Firewall and SFM free trials that need to be upgraded to paid-for versions)

    If you are still in a position where your iView V2 installation is running on the 100GB free trial and you have not been able to convert it then you should contact customercare@sophos.com explaining the problem.

    Regards

    Paul

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