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Why does UP2date show different updates in AWS?

JBooks

We currently have a Sophos UTM instance in AWS. It is a pay as you go (PAYG) pricing model instance.  It has firmware version 9.500-9 installed.  This version was offered by UP2date.

On a Bring Your Own License (BYOL) instance, UP2date offers only up to version firmware 9.413-4.

I did a test: I launched a brand new PAYG instance.  It started up with firmware 9.411-3.  After UP2date checked for updates, it says that 4 updates are available: 9.412-2, 9.413-4, 9.414-2, and 9.501-5.

So why is the PAYG instance UP2date offering firmware up to 9.501-5 while the BYOL instance UP2Date is only offering up to 9.413-4?

I need to know because we need to move from the PAYG instance to a BYOL instance.



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  • 0

    First thing would be to check your up2date settings.

    Then check your licence hasn't expired.

    Then check that the device has open internet access not through a NAT device.

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    UP2Date set to check every 15 minutes

    License is good

    There is no NAT and it has internet otherwise Up2date would not be finding updates at all especially if the license had expired.

  • +1 in reply to JBooks

    If you have a good backup from 9.413, I would move that to the BYOL instance and stay there.  There are some small issues with 9.414 (not recommending that to my clients yet) and bigger issues with 9.5 at this point.

    If you really want to get to 9.501, try the command line approach.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • +1 in reply to JBooks

    If you have a good backup from 9.413, I would move that to the BYOL instance and stay there.  There are some small issues with 9.414 (not recommending that to my clients yet) and bigger issues with 9.5 at this point.

    If you really want to get to 9.501, try the command line approach.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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