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cannot setup as router

hi, i am new. just use a hp pc setup UTM 9 home , i use three gigabit network for the pc. one is connect to my gigabit switch ,one to my AZTECH DSL8800SR modem(i set it to modem bridge). and i have configure my UTM dialup password. it show both status are down . but my modem have get the ADSL signal. anything i wrong configure.

thanks for guide me step by step.

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0 BAlfson over 7 years ago

Hi, and welcome to the UTM Community!

First, I would confirm that the modem works and that the DSL service works with your PC connected directly to the modem in routing (not bridged) mode. Once that works, then, leaving the modem in routing mode, try with the External interface set as 'Type: Ethernet' with 'Dynamic IP' checked. If that works, put the modem in Bridge mode and configure the UTM's interface with 'Type: DSL (PPPO?)'. Any better luck?

Cheers - Bob

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0 hocklong goh over 7 years ago in reply to BAlfson

anyone can help me , what is the problem
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0 sachingurung over 7 years ago in reply to hocklong goh

Looking at the logs an offer is not made by the ISP. The UTM is generating the initialization packet but the request gets timed out when it doesn't receive a discovery packet.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
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0 BAlfson over 7 years ago in reply to hocklong goh

Did you try my suggestion above? What version of UTM - V9.411?

Cheers - Bob

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0 hocklong goh over 7 years ago in reply to BAlfson

try, set as routing ,utm as etherner can ,set to bridge mode modem and utm as ppoe cant , my version

9.412-2
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0 BAlfson over 7 years ago in reply to hocklong goh

What happens if you connect your PC directly to the modem?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 hocklong goh over 7 years ago in reply to BAlfson

direct to modem using diap up no problem , set as router also ok
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0 BAlfson over 7 years ago in reply to hocklong goh
Did I understand correctly that when you connect the UTM to the modem in router mode (not bridged), things work correctly?

If that's the case, we should be able to find something in the PPPoE or PPPoA log. Bridge the modem and configure the UTM interface to authenticate with your ISP.

Disable the Interface on the UTM.

Start the PPPoE/A live log and wait for it to show some lines.

Enable the Interface on the UTM.

Show the log lines for a single connection attempt.

Cheers - Bob
Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 hocklong goh over 7 years ago in reply to BAlfson

No, i means using the mode setup as router or modem can online . not coonect to UTM in router mode.
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0 BAlfson over 7 years ago in reply to hocklong goh

Configure UTM Interface as Ethernet with Dynamic IP. Configure modem in router mode. Tell/show us what makes you believe that you cannot connect.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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