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UTM 9 freezes after 1-3 min after startup.

Jason Jackson

I am trying to configure and run Sophos UTM Home edition. I had it installed on this a few months ago and then it sat, I decided to try and set this up and pulled it out, set it up and updated the software. After everything was up to date I started having stability issues.

The computer (ASRock uBOX-111 Intel N2930 Fanless Dual Intel LAN Industrial Mini Barebone PC) I am trying to run UTM 9 on runs for about 1-3 min and the video goes funky and the unit will freeze. I have a new 8GB DDR3L memory chip in that passes all memcheck64+ tests, as well as a 2GB chip that has the same results.  This even happens with both lan ports disconnected and without any activity on the box.  

I have also submitted an issue to ASRock as this could be a hardware issue, however they have been less than helpful thus far.

I am trying to get the version but I am unable to log in before it locks up.

 



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  • 0

    Hi, Jason, and welcome to the UTM Community!

    Hardware problem.  It would be interesting to hook it up and see if it's really running - if it's just that the on-board display adapter died.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0

    Hi, Jason, and welcome to the UTM Community!

    Hardware problem.  It would be interesting to hook it up and see if it's really running - if it's just that the on-board display adapter died.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to BAlfson

    Hi,

    While playing with it last night I found that it reboots shortly after the video dies and so its in a giant reboot cycle.  I am fairly sure this is hardware as well because the same thing happens when booting on a tails usb drive (discovered even later last night).  

     

    Thanks,

    Jason

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