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UTM 9 freezes after 1-3 min after startup.

I am trying to configure and run Sophos UTM Home edition. I had it installed on this a few months ago and then it sat, I decided to try and set this up and pulled it out, set it up and updated the software. After everything was up to date I started having stability issues.

The computer (ASRock uBOX-111 Intel N2930 Fanless Dual Intel LAN Industrial Mini Barebone PC) I am trying to run UTM 9 on runs for about 1-3 min and the video goes funky and the unit will freeze. I have a new 8GB DDR3L memory chip in that passes all memcheck64+ tests, as well as a 2GB chip that has the same results. This even happens with both lan ports disconnected and without any activity on the box.

I have also submitted an issue to ASRock as this could be a hardware issue, however they have been less than helpful thus far.

I am trying to get the version but I am unable to log in before it locks up.

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0 BAlfson over 7 years ago

Hi, Jason, and welcome to the UTM Community!

Hardware problem. It would be interesting to hook it up and see if it's really running - if it's just that the on-board display adapter died.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Jason Jackson over 7 years ago in reply to BAlfson

Hi,

While playing with it last night I found that it reboots shortly after the video dies and so its in a giant reboot cycle. I am fairly sure this is hardware as well because the same thing happens when booting on a tails usb drive (discovered even later last night).

Thanks,

Jason
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