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automatic pattern update seems to fail

zaphod

since a few hours my SG310 Cluster will not update its pattern files automaticly...

it should update every hour if there are updates:

actual pattern file 16201.

 

when i set to manual it shows me updates available but i cant install them:

it shows me pattern file 116212..

but SG310 will not update.. not manual and not automatic... since about 5 hours now..

anyone can help?

 

edit:

think i found the problem in the up2date log:

2017:01:13-14:11:13 vpn-1 audld[3899]: Could not connect to Authentication Server us1.utmu2d.sophos.com (code=500 500 Internal Server Error).

sophos server got an error...

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  • 0

    If this issue is still unresolved, manually try a different Up2Date server from the command line as root:

    audld.plx --server us2.utmu2d.sophos.com:443

    Any luck with that?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi Bob,

    thanks for your suggestion.

    i didnt change anything and it works again after about 8h waiting...

    problem seems the sophos server i mentioned above..

     

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • 0 in reply to zaphod

    Same Problem here.
    Automatic update says no update needed.
    Manual update says update available but throw Errors above.
    Manual update in command line says "No New packages available, exiting"

  • 0 in reply to Firma NTFS

    In what platform is the UTM running?  What version are you on?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0

    Can confirm this today at a few customer sites... Support is involved but no infos yet

    UTM Appliances V.:9.407

     

    Patterns stuck at Version 118117

    Up2Date-Log:

    2017:02:16-09:45:02 fw-fg1 audld[18483]: Starting Up2Date Package Downloader
2017:02:16-09:45:02 fw-fg1 audld[18483]: patch up2date possible
2017:02:16-09:45:11 fw-fg1 audld[18483]: Could not connect to Server 79.125.21.244 (status=500 Internal Server Error).
2017:02:16-09:45:25 fw-fg1 audld[18483]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"



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