Before re-imaging, always try:

• Restore the configuration backup from just before the last Up2Date application.
• If that doesn't work, reboot.

Yours is the only report of a problem that I've seen thus far - I hope 2017 is luckier for both of us!

Cheers - Bob

PhilMcNamara,

I read your post re: the 

9.409-9 up2date patch fails

I deployed 9.409-9 to 15 customers UTMs, and they all updated just fine, show 9.409-9, but 6 out of 15 won't update definitions anymore.

So you're not nuts, something is wrong somewhere,  I didn't mess with figuring out exactly what, but rebooting multiple times didn't help,

restoring the backup didn't help, 

I imaged 9.408 back on, and restored the 9.408 backup from 1 day ago just before i updated to 9.409-9 and they all came up and acted as if

nothing was ever wrong.

I learned long ago, to backup just before you update the firmware, and have an image iso downloaded ready to go. 

and don't make any changes after updating the firmware unless absolutely neccessary.

I hope that helps

experience / school of hard knocks with all brands of ngfw, utms. 

This is the first time in a few years i've had issues with firmware from Sophos,

good luck to everyone.  

How do you make an ISO download when you have the SG210's?