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SG135 Rev3 - Since Update not working correctly

xenon2008 8 months ago

Hello everyone,

Last night I got my SG135 Rev3. per schedule on 9.716-2
update.
According to the e-mail notification, the update was also made, but since then the firewall has unfortunately no longer worked.
The status LED flashes green continuously and the hard disk LED shows regular access.
However, there are no longer any network links.
Unfortunately, repeated restarts were unsuccessful.
With an HDMI TV, however, I could see that the firewall boots "normally" until the login.

But according to the manual, this flashing status LED means that it's still booting, if I'm right.
I've left it in this mode for several hours, but unfortunately nothing changes.

Can someone help me please?

Kindly Regards from Upper Austria

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Amodin 8 months ago in reply to xenon2008 +1

0 xenon2008 8 months ago

Looks like the same as this here:
community.sophos.com/.../utm-sg115-rev-3-status-led-keeps-flashing
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0 xenon2008 8 months ago

Quick Update:

The SG135 is working now, but i dont know why.
I had now Links on my ETHs und lan & internet ist working again.

Only Problem ist that the Status LED is always blinking rapidly - and this dosnt stop.

That was not before the last Update.

Could somebody help me here to find out what is the Problem?
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0 Vivek Jagad 8 months ago in reply to xenon2008

Hey xenon2008 ,

Thank you for reaching out to the community, the rapid blinking is because the adapter is sending or receiving network data the frequency of the flashes varies with the amount of traffic For ETH, and for STATUS LED it could be multiple reason.

Thanks & Regards,
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0 xenon2008 8 months ago in reply to Vivek Jagad

Thanks for your Answer Vivek Jagad,

but it is the STATUS LED which is Rapid Blinking, and not the LEDs of the NICs...
And also if i disconnect everything (except the power Cord) the STATUS Led is flashing & flashing.

Kindly Regards from Upper Austria
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0 Vivek Jagad 8 months ago in reply to xenon2008

Which color for STATUS LED ?

Thanks & Regards,
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Vivek Jagad | Team Lead, Global Support & Services

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0 xenon2008 8 months ago in reply to Vivek Jagad

Status LED is Flashing very fast in GREEN and this permanently

HDD LED is normal when some activity to the HDD/SDD in blue
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0 Vivek Jagad 8 months ago in reply to xenon2008

Permanently is normal and for HDD it indicates that's active and operating.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

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0 xenon2008 8 months ago in reply to Vivek Jagad

are you sure?
I'm aware of the hard drive LED, but the normal status LED seems strange to me
I was of the opinion that was not the case before the update!

And the link I posted above in the first post describes the same thing!
UTM SG115 rev 3 status led keeps flashing

The Power LED is normal ON and the STATUS is since the Update blinking without an end.
The Manual says that this LED only flashes quickly when the system starts or shuts down

Here a quick Video:
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0 Vivek Jagad 8 months ago in reply to xenon2008

Interesting, which rev model this is ? Usually status should be solid green. And it flashes when device is booting up or shutting down. Are you experiencing any network impacts or internet issue or users disconnecting not authenticating or high cpu or high mem utilization ?

Thanks & Regards,
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Vivek Jagad | Team Lead, Global Support & Services

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0 xenon2008 8 months ago in reply to Vivek Jagad

As mentioned above, this is a Rev 3.
After the update last night, all network card links were no longer available. Not a single NIC LED on the front of the firewall was lit.
after several reboots it works again and also the internet and the LAN worked again.
So far I haven't been able to find any other errors, everything seems to be working "normally".

The utilization of the CPU, RAM, HDD is all in the normal range as before.

What else could I do?
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