Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 12 replies
  • Subscribers 6 subscribers
  • Views 3260 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Update of UTM fails

IT Services26

Hi,

 

I am trying to update UTM, but update is not able to apply. All I get is this:

 

 

2020:03:05-18:51:12 hbips-1 auisys[12137]: Starting Up2Date Package Installer
2020:03:05-18:51:12 hbips-1 auisys[12137]: No suitable packages of type <man9> found, skipping
2020:03:05-18:51:12 hbips-1 auisys[12137]: No suitable packages of type <aws> found, skipping
2020:03:05-18:51:12 hbips-1 auisys[12137]: No suitable packages of type <appctrl43> found, skipping
2020:03:05-18:51:12 hbips-1 auisys[12137]: No suitable packages of type <ohelp9> found, skipping
2020:03:05-18:51:12 hbips-1 auisys[12137]: No suitable packages of type <aptp> found, skipping
2020:03:05-18:51:12 hbips-1 auisys[12137]: No suitable packages of type <cadata> found, skipping
2020:03:05-18:51:12 hbips-1 auisys[12137]: No suitable packages of type <geoip> found, skipping
2020:03:05-18:51:12 hbips-1 auisys[12137]: No suitable packages of type <ipsbundle2> found, skipping
2020:03:05-18:51:13 hbips-1 auisys[12137]: Up2Date Package Installer finished, exiting
2020:03:05-18:51:13 hbips-1 auisys[12137]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"
 
 
I am on 9.509-3 and want to go for 9.510-5
 
Any suggestions?

 



This thread was automatically locked due to age.
Parents
  • 0

    Do you see availeble updates within dashboard?

    Do you allow automatic firmware downloads?


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Hi,

     

    yes, I see 5 updates available. Automatic download is disabled, but we use a parent proxy.

     

    CLI says this:

     

    <M> hbips:/root # version

    Current software version...: 9.509003
    Hardware type..............: 330r2
    Serial number..............: S3307902822FCC5
    Installation image.........: 9.503-4.1
    Installation type..........: ssi
    Installed pattern version..: 178652
    Downloaded pattern version.: 178659
    Up2Dates applied...........: 6 (see below)
    sys-9.503-9.504-3.1.4.tgz (Oct 23 2017)
    sys-9.504-9.505-1.4.1.tgz (Jun 22 2018)
    sys-9.505-9.506-4.2.2.tgz (Jun 22 2018)
    sys-9.506-9.507-2.1.4.tgz (Jun 22 2018)
    sys-9.507-9.508-1.10.1.tgz (Jun 22 2018)
    sys-9.508-9.509-10.3.2.tgz (Jun 22 2018)
    Up2Dates available.........: 5
    Factory resets.............: 0
    Timewarps detected.........: 1

  • 0 in reply to IT Services26

    please show us the output from following shell commands:

    du

    cd /var/up2date/sys  

    ls -l

    you can remove the up2date files and restart the up2date process:

    cd /var/up2date/sys 
    rm u2d-sys-9* 
    audld.plx

    and check the following: Sophos UTM-How to troubleshoot Up2date:

    https://community.sophos.com/kb/en-us/115025


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Thanks, did as you wrot, but still no luck

     

    2020:03:09-14:51:24 hbips-1 auisys[12915]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"
    2020:03:09-15:05:37 hbips-2 auisys[30000]: running on HA slave system or cluster node
    2020:03:09-15:05:37 hbips-2 auisys[30000]: running on slave/cluster node, skipping license check
    2020:03:09-15:05:37 hbips-2 auisys[30000]: waiting for db_verify to return (30 seconds max)
    2020:03:09-15:06:01 hbips-1 audld[14826]: running on HA master system or cluster node
    2020:03:09-15:06:01 hbips-1 audld[14826]: Starting Up2Date Package Downloader
    2020:03:09-15:06:01 hbips-1 audld[14826]: patch up2date possible
    2020:03:09-15:06:01 hbips-1 audld[14826]: Using static update server list in HA mode
    2020:03:09-15:06:24 hbips-1 audld[14826]: Could not connect to Authentication Server us1.utmu2d.sophos.com (code=500 500 SSL negotiation failed: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure).
    2020:03:09-15:06:24 hbips-1 audld[14826]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2020:03:09-15:06:24 hbips-1 audld[14826]: Using static download server list in HA mode
    2020:03:09-15:06:26 hbips-1 audld[14826]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="sys"
    2020:03:09-15:06:26 hbips-1 auisys[14906]: running on HA master system or cluster node
    2020:03:09-15:06:27 hbips-1 auisys[14906]: waiting for db_verify to return (30 seconds max)
    2020:03:09-15:06:28 hbips-1 auisys[14906]: not cleaning /var/up2date/sys-install in --nosys mode
    2020:03:09-15:06:28 hbips-1 auisys[14906]: removing '/var/up2date/appctrl43-install'
    2020:03:09-15:06:28 hbips-1 auisys[14906]: removing '/var/up2date/aptp-install'
    2020:03:09-15:06:28 hbips-1 auisys[14906]: removing '/var/up2date/aws-install'
    2020:03:09-15:06:28 hbips-1 auisys[14906]: removing '/var/up2date/cadata-install'
    2020:03:09-15:06:28 hbips-1 auisys[14906]: removing '/var/up2date/geoip-install'
    2020:03:09-15:06:28 hbips-1 auisys[14906]: removing '/var/up2date/ipsbundle2-install'
    2020:03:09-15:06:28 hbips-1 auisys[14906]: removing '/var/up2date/man9-install'
    2020:03:09-15:06:28 hbips-1 auisys[14906]: removing '/var/up2date/ohelp9-install'
    2020:03:09-15:06:28 hbips-1 auisys[14906]: Starting Up2Date Package Installer
    2020:03:09-15:06:28 hbips-1 auisys[14906]: No suitable packages of type <man9> found, skipping
    2020:03:09-15:06:28 hbips-1 auisys[14906]: No suitable packages of type <aws> found, skipping
    2020:03:09-15:06:28 hbips-1 auisys[14906]: No suitable packages of type <appctrl43> found, skipping
    2020:03:09-15:06:28 hbips-1 auisys[14906]: No suitable packages of type <ohelp9> found, skipping
    2020:03:09-15:06:28 hbips-1 auisys[14906]: No suitable packages of type <aptp> found, skipping
    2020:03:09-15:06:28 hbips-1 auisys[14906]: No suitable packages of type <cadata> found, skipping
    2020:03:09-15:06:28 hbips-1 auisys[14906]: No suitable packages of type <geoip> found, skipping
    2020:03:09-15:06:28 hbips-1 auisys[14906]: No suitable packages of type <ipsbundle2> found, skipping
    2020:03:09-15:06:29 hbips-1 auisys[14906]: Up2Date Package Installer finished, exiting
    2020:03:09-15:06:29 hbips-1 auisys[14906]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"
  • 0 in reply to IT Services26

    seems you use a cluster / HA ?

    So you have to check / clear the updates at the slave node.

    After removing the update-files you can enable up2date download or upload the files manually.

     


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    How do I do clear updates at the slave node? System was set up years ago by external vendor. They are not available anymore. Cannot find IP of slave to connect to. Any suggestion?

Reply Children
Unfiltered HTML