Unable to automatically restore from USB more than once?

Hi Justin Edmands 

Not sure about this error but if you have a backup in .ebf format from the other device, you may restore it from CLI in the UTM after boot. Please refer to this KBA Sophos UTM: How to restore an encrypted backup from the command line. You can place the backup in /home directory using WinSCP (https://community.sophos.com/kb/en-us/133731).

Thanks for your reply. I should have mentioned that all other restore methods are working correctly. This is a test to see if we can go forward relying on handing someone in the department a flash drive with a restore.abf loaded and have it plugged in for a reboot during emergency situations. Below is a screenshot from the Sophos documentation explaining what I would like to do. It runs once, but never again. I would expect it to load off of the flash drive at every boot until it is unplugged. I have attempted the proper order many times as well with shutting the machine down without anything plugged in and waiting until it is off before plugging it in.

That's good to know you're testing this and thanks for explaining. I assumed you needed to restore the backup immediately. In this case, there is not much I can comment on, to be honest. I will try to run this in my test device and see if I come up with the same problem or not.

Hi Justin,

after reading your post, I remembered that I once run into the same problem. Didn’t follow that problem further because lack of time and availability of other restore methods.

But just to let you know, your not alone ;-)

Best regards 

Alex

Hi Justin,

after reading your post, I remembered that I once run into the same problem. Didn’t follow that problem further because lack of time and availability of other restore methods.

But just to let you know, your not alone ;-)

Best regards 

Alex

Great! Thanks for replying. I was scouring for a small hidden file or something similar that tells the system to skip the restore. I am sure it is intentional as a flash drive left in a remote system would seriously confuse an admin wondering why nothing sticks reboot after reboot. If it were up to me the file would be restored and then renamed restored-{date}.abf once the system finally launches. This would prevent the issue.

Hi Justin and welcome to the UTM Community!

I bet Jaydeep decides that you found a bug, so your first participation here helps us all!

You also could report this via a Support case.  I see you're in the Sophos EMEA area where you only can directly open a case with Support if you have Premium Support.  Otherwise, you would need to get it open via your Sophos reseller partner.

Cheers - Bob
PS The rule for restoring via USB is that there be only a single .abf file in the root directory of the memory stick.