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Defective SG125 - need help

Hello,

i got a call from a customer this morning, their SG125 stopped responding. I let them do a forced restart but it didnt come back. Fearing the worst, i grabbed an old SG110 rev. 5 which i had sitting around and took off to the customer. Being there now i find the SG125 completely unreactive, local keyboard and VGA attached but no signs of life.

Now i would like to bring the customer back up on the old UTM110, but i cannot user the SG125 license on it. I have a sort of partner status at Sophos but i cant seem to get a trial license on my own. Can anyone give me a hint what to do next? Leaving them offline until Monday would not be a nice option.

best regards

Martin

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0 mod2402 over 6 years ago

Hi Martin,

as a Sophos partner you can create a trial lisence within the myutm portal.

regards

mod
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0 MartinWiechmann over 6 years ago in reply to mod2402

Maybe my status is too low for that, all i could find was an option to create a private use license.
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0 giomoda over 6 years ago in reply to MartinWiechmann

Hey Martin.

As a registered partner you should have such access. That would be the only way to get an "emergency" license. Talk to your distributor, they might be able to help you get the right access.

Regards,

Giovani
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0 giomoda over 6 years ago in reply to MartinWiechmann

Hey Martin.

As a registered partner you should have such access. That would be the only way to get an "emergency" license. Talk to your distributor, they might be able to help you get the right access.

Regards,

Giovani
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