After update to version 9.719 IPS not working properly anymore. Every 10 minutes snort not running - restarted messages.
After update to version 9.719 IPS not working properly anymore. Every 10 minutes snort not running - restarted messages.
Same here.
Ticket is open
Support is informed and is working on it
Please share your findings with the support team here.
IT-Admin007 Have you received any news from support yet?
not yet. The Sophos Support is working on it right now.
Sobald ich was höre melde ich mich hier.
Now :-(
Your case requires additional assistance from our global escalation specialists (GES). GES engineers are the highest technical tier within support and are responsible for interacting with our development teams. A GES engineer will review your case and provide the necessary expertise needed for resolution.
Based on the case priority and complexity, they will contact you with their initial analysis within a maximum of 3 business days.
Vivek Jagad Are you serious about Sophos? The update blog post doesn't even have a warning until today. What are you doing?
Hey IT-Admin007 & SZSZ the cases are escalated to GES which is the highest level of support, further they'll check with the dev and create an known issue ID to track (As of now suspected issue is: NUTM-10489). We'll get this expedited on priority !
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
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Development released a hotfix that resolves this issue on 9 March 2024 at 08:00 UTC.}
RESOLVED Advisory: IPS crashing after upgrade to Sophos UTM 9.719
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Development released a hotfix that resolves this issue on 9 March 2024 at 08:00 UTC.}
RESOLVED Advisory: IPS crashing after upgrade to Sophos UTM 9.719
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.