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Fail OTP after several days or months

I have activated the OTP in an XG XG330 and every XX days or mounths I have to reset the QR code as it starts to fail, people cannot connect to the VPN or access the user portal until I delete them and recreate the QR code, once it is reconfigured on their devices, everything works correctly again for XX days or mounths

Thank you for your help

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0 Vivek Jagad over 1 year ago

Hello Sophos User1116 ,

Thank you for reaching out to the community, try tweaking the offset values = One-Time Password - Questions about offset configuration

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Vivek Jagad over 1 year ago

Hello Sophos User1116 ,

Thank you for reaching out to the community, try tweaking the offset values = One-Time Password - Questions about offset configuration

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

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