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Fail OTP after several days or months

I have activated the OTP in an XG XG330 and every XX days or mounths I have to reset the QR code as it starts to fail, people cannot connect to the VPN or access the user portal until I delete them and recreate the QR code, once it is reconfigured on their devices, everything works correctly again for XX days or mounths

Thank you for your help

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0 Vivek Jagad over 1 year ago

Hello Sophos User1116 ,

Thank you for reaching out to the community, try tweaking the offset values = One-Time Password - Questions about offset configuration

Thanks & Regards,
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0 dirkkotte over 1 year ago

are you able to "resync" the OTP?

Double-check the device time. (NTP Settings)

Dirk

Systema Gesellschaft für angewandte Datentechnik mbH // Sophos Platinum Partner
Sophos Solution Partner since 2003
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