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problem with installing office


I have UTM 9 in my company and when I try to install office it stuck in 3% as it shows in the attached image, the thing is when I add the device's IP to 

( Definitions & users > Network Definitions > Exception ) it works fine, I want to allow the whole network to be able to install office without doing the procedure I mentioned before.

I tried everything with Firewall rule and Application control rule but it didn't work, so what can i do??

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Parents Reply
  • Hello,

    do you use the webfilter (Proxy)?

    Tthen you have to define the exceptions there, not in firewall rules and/or application filter. Look at the article already mentioned.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

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