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problem with installing office

I have UTM 9 in my company and when I try to install office it stuck in 3% as it shows in the attached image, the thing is when I add the device's IP to

( Definitions & users > Network Definitions > Exception ) it works fine, I want to allow the whole network to be able to install office without doing the procedure I mentioned before.

I tried everything with Firewall rule and Application control rule but it didn't work, so what can i do??

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0 Raphael Alganes over 1 year ago

Hi awab elhassan

Thanks for reaching out to Sophos Community

Could you follow this KBA on how to add exceptions of M365 on Sophos UTM: https://support.sophos.com/support/s/article/KB-000044870?language=en_US

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 awab elhassan over 1 year ago in reply to Raphael Alganes

i tried this put still it's not working
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0 PhilippRusch over 1 year ago in reply to awab elhassan

Hello,

do you use the webfilter (Proxy)?

Tthen you have to define the exceptions there, not in firewall rules and/or application filter. Look at the article Raphael Alganes already mentioned.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 awab elhassan over 1 year ago in reply to PhilippRusch

Yes i did what Raphael Alganes said but still not working
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0 PhilippRusch over 1 year ago in reply to awab elhassan

Please show us screenshots of "Webfiltering", "Web FIlter Profiles" and your "Filtering Options", here espscially your exceptions.
You can paste the screenshots directly here in the editor, no need for external links or other things.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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