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Strange behaviour in SSL VPN , Firewall traffic "fwrule=60001"

Hi Community,

i'm facing a strange problem in a sophos from one of our customers. The SSL VPN Has beenstruggeling with long first loading times in the browser, for example we go to google.com, takes about 40 seconds to load, so i thougth it was a dns problem, however me and the sophos support tried every possible dns things, to no avail. THen we were looking at the firewall logs and we saw that the traffic from the ssl vpn was being dropped to the sophos (which is acting as a proxy on port 8080) ? , but then the next strange thing is that after some time it starts workign yet the traffic to port 8080 is being dropped. I'm now wondering what is happening here.

Here is the firewall log

10.119.1.3 is the sophos UTM 9.716, and my test client is running the latest sophos connect client using the ssl vpn, its the ip 10.117.4.2 currently trying to access google.de

action="drop" fwrule="60001" initf="tun0" srcip="10.117.4.2" dstip="10.119.1.3" proto="6" length="52" tos="0x00" prec="0x00" ttl="128" srcport="60627" dstport="8080" tcpflags="SYN"

 I've read that it could be due to masqerading?

Oh and for some reason the ssl vpn pool also isnt part of the deafult web filter profile but yet it's working?

Greetings 

George



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  • Hello  ,

    Thank you for reaching out to the community, that's correct when there is no NAT rule.

    Sophos UTM cannot forward traffic that is sent to a masqueraded WAN IP address unless it was requested by a client behind Sophos UTM, or there is a NAT rule to redirect the traffic to an internal server, with the exception of services running on Sophos UTM itself. If a packet arrives and is not for one of the Sophos UTM's services, is not part of an established connection, and there is no NAT rule for it, it will be dropped as fwrule 60001.

    Usually, "fwrule 60001" means that you must configure a NAT rule, likely DNAT, or review the configuration of your existing NAT because the packet does not match the intended rule. Check for interface binding, that the source and destination ports are correct, that you are matching the correct protocol, for example, TCP, UDP, or both, and that the IP addresses are correct.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

    Log a Support Case | Sophos Service Guide
    Best Practices – Support Case  | Security Advisories 
    Compare Sophos next-gen Firewall | Fortune Favors the prepared
    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

Reply
  • Hello  ,

    Thank you for reaching out to the community, that's correct when there is no NAT rule.

    Sophos UTM cannot forward traffic that is sent to a masqueraded WAN IP address unless it was requested by a client behind Sophos UTM, or there is a NAT rule to redirect the traffic to an internal server, with the exception of services running on Sophos UTM itself. If a packet arrives and is not for one of the Sophos UTM's services, is not part of an established connection, and there is no NAT rule for it, it will be dropped as fwrule 60001.

    Usually, "fwrule 60001" means that you must configure a NAT rule, likely DNAT, or review the configuration of your existing NAT because the packet does not match the intended rule. Check for interface binding, that the source and destination ports are correct, that you are matching the correct protocol, for example, TCP, UDP, or both, and that the IP addresses are correct.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

    Log a Support Case | Sophos Service Guide
    Best Practices – Support Case  | Security Advisories 
    Compare Sophos next-gen Firewall | Fortune Favors the prepared
    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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